Virgin Media is one of the largest telecommunications services providers in the UK, offering services such as broadband, TV, and mobile to its customers. As part of its offerings, Virgin Media also provides mobile finance services that enable customers to purchase devices and spread payments over several months.
If you’re considering using Virgin Media’s mobile finance service, it’s essential to know what other customers are saying about the service. In this article, we’ll explore everything you need to know about Virgin Media Mobile Finance reviews.
What is Virgin Media Mobile Finance?
Before delving into the reviews, it’s crucial to understand what Virgin Media Mobile Finance is. The service allows customers to purchase devices such as smartphones or tablets and pay for them on a monthly basis. Customers can choose to spread payments over 12, 24, or 36 months, making it easier for them to afford the devices they want.
Virgin Media Mobile Finance is available to both new and existing customers who’ve been with the company for at least six months. The service is interest-free, meaning that customers don’t have to pay any additional charges on top of the cost of the device.
The process of applying for the service is simple and straightforward. Customers can complete an online application, and within minutes, they’ll receive a decision. Once approved, the device will be delivered to them, and they can start making payments according to their selected payment plan.
The reviews
Customers who’ve used Virgin Media Mobile Finance have had varied experiences with the service. While some customers have praised the service and how easy it is to use, others have expressed their frustration with the service’s customer support.
On Trustpilot, a popular review website, Virgin Media Mobile Finance has an overall rating of 4.4 stars out of 5, with many customers citing the company’s customer service as the main reason for their dissatisfaction.
One customer writes, “I am currently having issues paying my monthly bill, and the customer support team is not very helpful. I’ve called several times without any success of fixing the issue.”
Another customer, however, praises the service, saying, “I recently purchased my new iPhone with Virgin Media Mobile Finance, and the process was seamless. I love that I can spread payments over 36 months instead of paying upfront.”
Some customers have also complained about the lack of transparency when it comes to what happens when you miss a payment. Some have found that they’ve been charged additional fees or have had their credit scores impacted, despite their initial understanding that they’d be able to spread payments interest-free.
Wrapping up
If you’re considering using Virgin Media Mobile Finance, it’s essential to do your research and understand what other customers are saying about the service. While many customers have had positive experiences with the service and appreciated its flexibility, some have expressed their dissatisfaction with the service’s customer support.
Before signing up for the service, make sure you read through the terms and conditions carefully, so you understand what will happen if you miss a payment or are unable to pay on time.
Overall, if you’re looking for a way to purchase a new device without having to pay upfront, Virgin Media Mobile Finance could be worth considering. However, be aware that like any financial service, there are potential risks that you should be aware of before committing to the service.